Intake and write-up

• Check in units for repair: record make, model, serial number and hours, the customer's description of the problem, and any existing damage.
• Verify warranty eligibility at intake (registration, proof of purchase, coverage dates) so each ticket is coded correctly from the start.
• Write repair orders a technician can act on without calling the customer back.
• Quote standard services like tune-ups, blade sharpening and seasonal maintenance, and set a pre-approved spending limit with the customer.
• Tag units and keys and log their location in the yard or shop.

Estimates and customer communication

• Relay technician diagnoses and estimates to customers and get approval before work goes past the approved amount; document every approval.
• Give realistic promise dates and update customers when parts or workload change the timeline.
• Call customers when units are ready, explain the work and invoice at pickup, and follow up on any comebacks.

Shop scheduling and workflow

• Work to build and prioritize the daily repair queue.
• Prioritize commercial lawn care customers whose downtime costs them revenue, and manage rush requests fairly.
• Track turnaround times and aging tickets; escalate jobs stuck waiting on parts, approval or diagnosis.
• Help run off-season service programs (like winter tune-up specials) to level out shop workload.
• Manage unit storage and yard space, and follow the policy for units left unclaimed after repair.

Parts for the shop

• Look up, pull and order parts for open repair orders, and tie each special order to its ticket.
• Chase back-ordered parts and keep customers and technicians informed of arrival dates.
• Keep fast-moving service parts (blades, belts, filters, spark plugs, oil) in stock.

Warranty

• Prepare and submit warranty claims with the documentation each manufacturer requires.
• Track claims through payment, correct and resubmit rejected claims, and return failed parts when required.

Setup, delivery and billing

• Schedule assembly and pre-delivery inspection for new units and confirm they're complete before delivery or pickup.
• Walk new owners through operation and basic maintenance at handoff.
• Close out repair orders: confirm labor time and parts billed match the work performed before invoicing.

• Sell mowers, handheld equipment, power tools, parts and accessories to homeowners and commercial accounts.
• Build relationships with lawn care and landscaping companies, including fleet quotes, repeat parts orders and preseason planning.
• Handle escalated customer issues, returns and warranty questions.
• Coach sales associates on product knowledge, add-on sales and financing offers.

• Open and close the store, including cash handling, deposits and end-of-day reports.
• Run the store in the Store Manager's absence.
• Schedule floor and counter staff to match seasonal traffic.
• Keep the showroom, displays and outdoor unit lineup clean, priced and merchandised.
• Enforce safety, security and loss-prevention procedures.

• Receive and stock whole goods and parts; resolve shipping discrepancies with vendors.
• Run cycle counts and assist with annual inventory.
• Recommend reorders and seasonal buys based on sales history.

• Train new hires on products, systems and procedures.
• Give input on hiring, reviews and corrective action.
• Track daily sales, margin and attachment rates against goals.

Required

• 3+ years of retail, dealership or counter sales experience, including 1+ year in a lead or supervisory role.
• Working knowledge of outdoor power equipment, small engines or a related mechanical field, enough to discuss a repair clearly with both a customer and a technician.
• Comfortable with point-of-sale/ERP systems, email and basic spreadsheets.
• Accurate with cash and inventory.
• Clear, direct communicator.
• Valid driver's license.
• High school diploma or equivalent.

Preferred

• Service writer or service advisor experience, including dealer parts lookup, warranty claim systems or dealer management software.
• Experience at an outdoor power equipment, hardware or equipment dealer.
• Relationships with lawn care or landscaping companies in the Des Moines metro.
• Associate's or bachelor's degree in business or a related field.
• Forklift experience or certification.

• Lift up to 50 lbs regularly.
• Stand and walk most of a shift, including outdoors in all weather.
• Work around running engines, fuel, oil and shop noise.
• Typically 40–45 hours per week, including Saturdays and longer hours March–July.